Innoviez — Support & SLA management portal | Shailpar
Shailpar built innoviez.com as a live Support & SLA portal: public website, CMS, and role-based admin, ticket-manager, support, and customer portals.
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Problem
Innoviez needed one system to run both the public marketing site and the support operation. Website content, lead capture, tickets, SLA targets, and customer follow-up could not live in disconnected tools. Support work needed a clear owner chain — Admin to Ticket Manager to Support User — with the customer and the public website as the two entry points.
Solution
Shailpar designed, built, and deployed a six-module Support & SLA platform at https://innoviez.com. The public website captures inquiries. A CMS lets marketing edit services, solutions, industries, products, blog, and site pages without code. Role-based portals cover Admin, Ticket Managers, Support Users, and Customers, all connected around one ticket lifecycle and one SLA target. This is Innoviez’s product, not a Shailpar brand.
Results
The platform is live in production at innoviez.com. A visitor can inquire from the public site. A customer can raise a ticket, track it, chat once a team member is assigned, and submit a review for admin approval. Admins and ticket managers can assign work, watch SLA status and breach alerts, and export reports. Ticket volumes, SLA percentages, and Innoviez’s own client counts are not published here.
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