AI agent vs chatbot: which Shailpar line you actually need

Shailpar splits custom AI agents (one workflow, tools, human review) from chatbots (FAQ, lead capture, WhatsApp/Telegram handoff). Outcomes are not guaranteed.

By Rajat Malik

These are two published product lines, not two names for the same bot.

AI Agent

An agent is designed for one defined job:

  • Intake, research, follow-up, or internal handoff
  • Tools it may use
  • A human review path

    • It follows your process. There is no outcome guarantee. Shailpar does not yet publish an AI-agent case study.

    When to buy an agent

  • Work follows a script and must stay reviewable
  • You need an internal handoff that humans can audit
  • The task has clear start and end states

    • Chatbot

    A chatbot works on a website widget or messaging channel (WhatsApp, Telegram):

  • Qualify a lead
  • Answer routine questions
  • Hand to a person

    • Channel API setup is part of intake, not assumed. Shailpar does not yet publish a chatbot case study.

    When to buy a chatbot

  • Visitors leave your site with no follow-up
  • Support repeats the same ten questions
  • You run a WhatsApp-first local business

    • Do not combine both in v1

    Unless the brief names both, do not bundle an agent and a chatbot in the first version. Scope one line, ship it, then add the other if needed.

    How to start

    Contact form at shailpar.com/contact, open /services/ai-agents or /services/chatbots for the full service pages.

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